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HEAT PUMP QUIZ
Is an Air Source Heat Pump Right for Your Home?
2-minute quiz
Is an Air Source Heat Pump Right For You?
Answer 7 quick questions about your home and heating, and we'll tell you how good a fit an air source heat pump is for you — plus what to do next.
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Chamath J
5 months ago
Fantastic service from Adam @ Boxergy. The Heat Pump service done including fine tune to settings, has resulted in it operating better, and more efficiently, as evident from bills. Thanks again.
john sharples
7 months ago
The installation of our home battery system was outstanding. The engineers arrived on time, worked efficiently, and kept everything neat and organised throughout.
Since the installation, the battery has been performing flawlessly. Chloe was excellent in sorting out any questions which we had. We’ve seen a clear improvement in how we manage our electricity, especially during peak hours. The system runs quietly, and the monitoring app is easy to use.
Overall, the quality of workmanship and customer service was excellent. I would definitely recommend this company to anyone considering a home battery installation.”
Brian Connel
8 months ago
The 4th service since the installation of our Valliant Heatpump system and the 1st using Boxergy. By some margin the most comprehensive service so far. Technician gave the external heatpump a deep clean in addition to a full check of all components and controls. Technician was punctual, professional and polite. Explained what was involved in his approach to servicing. Checked all settings and made efficiency adjustments where required. We have struggled to find a reliable and consistent servicing provider and pleased we found Boxergy. Very highly recommended.
Mark Harrower
8 months ago
Just had our first annual service from Boxergy. Adam was prompt and friendly- all sorted. Very happy with the air source heat pump.
Katherine Hyland
9 months ago
First Hybrid heat pump and gas boiler service from Boxergy today. Adam was very polite and efficient and also explained more about how run the system in the most economical way which was great.
Brian Meechan
11 months ago
We are very happy with Adam and service we had done on our system today, we have had the system for around 10 years and we have had it serviced a few times over the years but the last few years it has been hard to get the company out to services them but my wife has said today the Adam had told a lot more today than the fitters that fitted them and the company that had been servicing them so thanks very good.
Brian Meechan.
Calum Thomson
1 year ago
Adam did a great job showing me how all the controls for the heat pump could be set up for the most efficient operation. He was able to demonstrate how a couple of aspects of the installation were causing suboptimal performance. It was really useful to have all the practical input right down to entering the Octopus tarrifs shown on my phone. The heat pump service market seems to be thinly served so it's great that someone is taking this seriously.
Francisco Lobão
1 year ago
Recently I installed solar panels, battery and heat pump. Since 1st day, Boxergy staff was helpfull and clarified my queries.
Very quick doing all the background work (licenses, plans), and helping me with all papers for the governmental funding grant.
Installation on the day that we agreed, and after 2 busy days, everything was installed! Everything left clean and tidy, an amazing job. There was a small issue with my new battery (online settings), but that was fixed easily by the amazing staff that your company have.
Well done to all!
RodJ2015
1 year ago
Cannot speak more highly of the team at Boxergy. From Kirsty and Dan in the office to the installation team, too many to mention but shout out to Jack and Stephen. Excellent installation process of Solar Panels and Air Source Heat Pump the cylinder location externally was a big selling point providing more space internally. Thank you again great job.
Michael
1 year ago
Very pleased to have Adam service my Vaillant heat pump. Very thorough, informative and full of advice on how to tweak my system to get the most out of it. Much more for your money than my previous service which seemed nowhere near as thorough. I’d highly recommend Boxergy as a result.
Ronnie Noble
1 year ago
Back in March I had a PV solar system (9 Panel System & 10.1kWh Battery) installed. Like most people I searched the web for several weeks obtaining information on company web sites, details and reviews. I eventually narrowed it down to two, so I emailed the companies with annotated photos of my roof areas to assist with the installation quote. Both companies returned with a similar quote, but Boxergy’s head office was in Scotland (thought of dealing with a third party if there was any difficulties was not on my agenda) & an extra panel was included in the design. The original quote was 9 panels and 4kWh Battery. (Deals to upgrade to 8kWh and 10kWh batteries)
Survey was completed by Robert in a professional manner, and he explained the work details of the proposed installation. One problem I had was finding a place to house the Inverter and battery. (type of house, no cupboards and loft converted) After several emails containing annotated photos and conversations with Siobhan (& the engineering team) on several areas of the house it was finally agreed the system (PV inverter & battery) will have to be installed on the north external wall. With the location of the system agreed, I also requested to upgrade the battery size, Siobhan promptly emailed a revised quote.
At the start of the installation, Robert and his team introduced themselves and informed me of what the installation works entailed. The installation went on for a few days as there were other circumstances involved, (Training time I agreed to) and the electrician Darren was not available until the following week. During the installation there were a couple of issues, (cabling/damage to fixings of inverter) but these were dealt with in a professional manner.
The only negative issue that I would say is the “Access” part of the quote, I think any third party costs should be itemised (whether it be scaffolding/safety permits etc) not a fixed item, after all the installation and equipment costs are a substantial amount. Since commissioning (31st March) all systems/components have been working perfectly so far and we are very pleased with their performance. Following the installation, my project (as discussed with the team) was to build a cover for the external PV equipment to provide extra protection from the elements, guys job done. (see attached photos)
Anyway, I would highly recommend the Boxergy Team (from sales/installation/engineering/commissioning) for all PV Systems.
a a
1 year ago
Our heat pump installation got off to a rocky start. While the engineers who installed the system were professional and efficient, communication from the office initially fell short – leading to radiator sizing issues that left our home too cold. Thankfully, Sam stepped in and resolved everything with professionalism and care. He listened and addressed our concerns, as well as kept us informed throughout the process, scheduled work around our availability, and ensured minimal disruption. Our system now works perfectly, and we’re finally enjoying the efficiency of our heat pump.
Huge thanks to Sam for his dedication. We’d happily recommend him and Boxergy to anyone.
Graeme Muirhead
2 years ago
We were extremely happy with our solar and heat pump installation from Boxergy. We found Ben and his team to be straightforward to deal with and everything promised was delivered. Like most people we needed information on the subject rather than pushy salespeople and Boxergy were able to provide answers every step of the way. They also went over and above on a couple occasions because they see the customer as a long term relationship. I’ve purposely waited a few months to see how effective the solar and heat pump would be and have to say I’m really impressed
Craig P
2 years ago
Annual service of ASHP performed recently by Adam - very thorough and offered some helpful advice in terms of settings, tariffs etc. to optimise efficiency and running costs. Thorough paperwork documenting service history was provided after the appointment.
Iain Gordon
2 years ago
We're happy with the service: fair price, good system, and fitted well. We did have a delay over a few months, from our first proposed fitting date, which was because of poor weather meaning that some work couldn't be done on the roof (high winds; heavy rain). But when the work was done, they were very careful and kept us up to date about all that was happening, and we're now very happy with how our solar was fitted and how it works for our house. Recommended!
Zach Pygall
2 years ago
Boxergy recently completed a full install for us in the Scottish Borders, fitting solar panels, a battery and air source heat pump. The customer service and support was brilliant all the way through. We did have a few hickups with the heat pump install but they rectified everything without any hassle. There are a lot of dodgey looking installs out there but Boxergy seemed to do a really good job and were very patient when it came to waiting for home energy scotland funding and working around our rural location. Rosie, Siobhan, Kirsty, John, Reece, Elliot and the rest of the team were a pleasure to deal with. I feel confident with their garauntees and service plans that they’ll keep everything running smoothly in the future.
Chris Mackel
2 years ago
Second annual service by Boxergy on our Vaillant Air Source Heat Pump. Service carried by Adam. Excellent job and highly competent engineer with fantastic product knowledge. He also carried out full inspection and fine tuning of total system to optimise efficiency. Highly recommended. Also kept us heated in cold snap by call out to clean filter and improve flow.
Philip Collins
2 years ago
Thanks Adam for carrying out the service and most importantly your advice on how to run my system efficiently.
Jonathan Pickup
2 years ago
Very happy with having chosen Boxergy to help us take forward green energy options for our Edinburgh home. It’s been great working with such friendly and knowledgeable folk - from our initial consultations to taking forward a solar and battery installation, to possibly a heat pump at some future point. A really efficient team who were a pleasure to have around.
Craig Mackenzie
2 years ago
Richard McComb
2 years ago
Heat pump service by Boxergy, very helpful, efficient and informative, will definitely use them again
Sharon Hyslop
2 years ago
Engineer very knowledgeable, helpful, polite and tidy. Also waited for access as I had forgotten the appointment!
Patricia Rankine
2 years ago
Great work from Adam at Boxergy with the annual heat pump service
Lyn Thain
2 years ago
Cannot recommend this company highly enough, from initial phone calls to their engineer coming out. Adam was polite, helpful and explained exactly what he was doing. Arrived exactly on time and very considerate of my mobility restrictions
Kirsty Robertson
2 years ago
I honestly can’t recommend these guys enough. Reece, Elliot, Craig, Darren & Damian are all assets to Boxergy. Nothing was too much for them, they were polite, helpful, and got the job done with very little upheaval and no mess. Graham and I are very happy customers. Thanks guys
Edward Mackie
2 years ago
Excellent advice from engineer today.
Tony C
2 years ago
Very knowledgeable and helpful. Good support team too so easy to contact.
STEPHEN MARTIN
2 years ago
Purchased an additional battery for my home system and they were great. Super fast installation and brilliant support. The poor guys had to handle sub zero temperatures during the install but got the job done. Couldn’t be happier and will definitely use again.
Gary
2 years ago
As a new Bovergy customer, I'm really impressed how straightforward
everything has been. The Boxergy team, and Adam who came and serviced our heating system have all been brilliant. Highly recommended!
Patricia Macbride
2 years ago
Adam was extremely helpful in suggesting ways to get maximum benefits from the technology that I have currently installed. He conducted the servicing of my air source heat pump and checking of the indoor components in a professional manner.
Michael Core
2 years ago
Boxergy came recommended from a neighbour (in fact another neighbour has also signed up based on the recommendation).
Adam was very knowledgeable and very helpful and updated settings on the ASHP which I didn’t even know existed. Was able to offer advice on the best way to manage the system and what to look out for on the various screens and what all the symbols meant.
Would highly recommend. Great having that peace of mind knowing that the system is working efficiently (especially at this time of year in Scotland).
H. EWR
2 years ago
Adam was quick, polite and efficient during our annual service, he had valuable insights into our heat pump performance. So far Boxergy have proven to be a professional and reliable company that ensures their staff are friendly and well-trained.
Cody O'Neill
2 years ago
Had a good service 1 year after install, guy was very helpful and thorough
Isabel Gray
2 years ago
Adam was great and took time to explain things so well after a bad experience at the installation a year previously. I now feel confident that I can utilise the air source and solar to reduce costs but ensure that I can stay warm over winter ✨ ✨
Sarah Beazley
2 years ago
I have recently had a heat pump and solar panels installed by Boxergy. From start to finish the team have communicated courteously and efficiently, responding to any queries along the way positively and promptly. The whole process from start to finish (surveys, suggested options, installation and audits) has been excellent and I have no hesitation in recommending them. I am twice as warm and paying half the price now so I am a very happy customer! Thanks to the whole Boxergy team.
Bruce Wilson
2 years ago
Adam was prompt and helpful. He did a thorough service and gave advice about time of use tariffs. This was my 3rd heat pump service and the first time that I believe it was done comprehensively.
Roddy Macleod
2 years ago
Boxergy came and installed some antifreeze valves to our ASHP system. We previously had glycol for frost protection, however this was prone to cause leaks at every joint within the system. They also installed some automatic air valves, which were faulty due to debris contamination in our system, and serviced our ASHP during the same visit. Additionally, we have entered into a service plan with Boxergy for added reassurance and value.
The work was carried out efficiently by the engineer, who was able to suggest an effective solution for installing the frost protection to our system. We received excellent customer care and reassurance from both the back office and the engineer who visited us. I would highly recommend anyone looking to service, maintain or installing a ASHP to consider Boxergy.
Hassan Sepehripour
2 years ago
I cannot recommend this company highly enough. I contacted Boxergy to service my hybrid heat pump . The staff in the office were very helpful which gave me a great first impression. Adam, their engineer, conducted their service and, was an absolute pleasure to deal with. The equipment is still fairly new to me but Adam took time to share his expertise and answer any questions that I had. Infact, he was even more helpful than the company who installed it. I was impressed with his knowledge, thoroughness and care and attention to detail while carrying out the service. They have given me peace of mind and I'm delighted to have my service plan with them going forward.
Richard Stewart
2 years ago
Excellent follow up attention to detail in the installation quality check and useful further guidance on efficient operation of the systems by from Adam.
Lesley Pirie
2 years ago
Absolute star! Serviced equipment but so much more appreciated was the education on how to get the best from all the equipment. Thank you!
Keith Henderson
2 years ago
Adam turned up when expected and was very knowledgeable on my system when performing my LG Therma V Heat Pump service. He has made several suggestions to make my system even more efficient. Heat pump cleaned and all filters checked and cleaned. Thank you Adam and Boxergy.
Maria Dingwall
2 years ago
Just had our air-source pump serviced by Adam. Great guy, arrived on time, very efficient, very patient with my questions & took time explaining things. Highly recommend. Thank you Adam
derek harvey
2 years ago
First service from Adam and could have been more helpful and professional.
Highly recommend using Boxergy based on our first service and staff.
Ruth Bush
2 years ago
Adam was great at explaining what was done in the service and answering lots of questions we had about the Heat Pump. He turned up bang on time and was respectful and polite whilst undertaking the work. Thanks for a great service!
Alan Monie
2 years ago
Had a service from Boxergy. Engineer gave useful information and tips on how to run the system. Thank you
Ann McAllister
2 years ago
Adam was excellent.On time,respectful of our home and did an Outstanding job on our gas boiler and heat pump.We would highly recommend Adam and the company.
Dave Dickerson
2 years ago
We had a heat pump, solar panels and home battery installed a couple of years ago from Boxergy and have used them to service the HP. Adam was our engineer for an annual service and he was very helpful on giving me tips on how best to get the most of of the heating system.
Paul petrusev
2 years ago
After having a slow and poor experience with a well known energy supplier who wouldn't listen to my requirements for a solar install I cancelled it and was recommended Boxergy by my neighbour. Right from the initial online enquiry I was contacted by a member of staff who asked for some details and a few photos of my house which I sent out and within a day I had a report to say that there shouldn't be any issues with what I wanted and was given a very competitive quote. I was then given the next steps which were straight forward and a face to face survey was carried out at my property. It was mentioned that I could fit more panels if I wished which I did as the quote was still within the ballpark price from the previous energy supplier. After it was all arranged and the paperwork completed which was carried out by the office staff and each step explained at the same time it took 5 weeks from start to finish for my system to be installed. The installers were curtious and professional as was the electrical sub contractor and it took 2 and a half days to complete with no mess and no fuss. There were a few teathing issues to begin with but these we're quickly rectified by the Boxergy tech team. Thanks to all the team for keeping ping me in the loop throughout each stage and for a stress free project.
Mohammad Suleman (Mo Suleman)
2 years ago
Boxergy did the installation of my 6.1KW Solar System.
It was a pleasure to have them do the install. Kirsty contacted me well in advance to talk about the location of the inverter and battery and helped answer many questions that I had.
On the day of the install, Robert and Neil got to work installing the panels on the roof and had finished by the afternoon. They were professional and courteous again not minding the lots of questions I had. Meanwhile Jack the electrician did all the internal wiring of the inverter , consumer unit and the batteries.
If I had to do it all again, I would definitely still use Boxergy. I did buy my kit from an external company but the install was subcontracted out to Boxergy.
An amazing Team !
Angela Bray
2 years ago
Been thinking about solar and batteries for a while now . Had a few quotes and decided to settle for "Boxergy" The process was so streamlined and so easy for someone as precise as myself . From that first call to Siobhan (who in turn turned out we knew each other through a previous position). She was most helpful and guided me along the way . Then came the install planning with Rosie and team . Again so streamlined . The installers were fantastic so neat and tidy . And impeccable manners which is a big plus in my books . Manners coat nothing . They worked tirelessly for the day to get it done and they did . I am very happy with my install and have been recommending Boxergy to my friends and family . Great service .
Lee Dobbie
2 years ago
I had a solar PV and battery setup installed - from start to finish the experience was smooth sailing. Boxergy (Robert, Rosie, Richard and the rest of the team)had excellent knowledge, were always polite, professional and discussed the process with me from start to finish. I've already recommended them to several people I know and will be in contact with them about further projects. I highly recommend them and am extremely happy with the service and price.
Scott Ritchie
3 years ago
I received a visit today from Adam at Boxergy to carry out a routine repair to my air source heat pump.
Not only did he carry out the repair quickly and efficiently, he took the time ensure the rest of system was setup properly.
He provided a great explanation of the operating system and ensured I was able to navigate through the various menus to allow me to make further changes in the future to maximise the efficiency of the system.
Adam is a great addition to the Boxergy team and from a customers point of view, he plays a vital role in setting up these complex heating systems once installed.
We are now looking forward to realising the full benefits of the system with changes he has made.
Thanks again Adam.
Regards
Scott Ritchie
Expert Guides
SOLAR PANEL
Solar panels can help you save money on your electricity bills and reduce carbon footprint.
BATTERY STORAGE
Battery storage lets you store excess solar energy, cut bills, and stay powered after sunset.
HEAT PUMP
Air source heat pump offers a cost-effective solution for heating your home and providing hot water.