The Hero2 Heat Pump System is a compact, space-saving heat pump system, ideal for homes where a full-sized air source heat pump installation isn’t feasible due to limited indoor space. A typical heat pump cylinder occupies a substantial amount of floor space and can reach up to the ceiling, taking up valuable room in your home or garage. If you’d rather use that space, the Hero2 Heat Pump System is a great option!
For most installs, we’re done in a day. Complex systems might take a little longer. The installation of the HERO2 Heat Pump System is completely hassle-free, with no mess. This also means no disruption to your family’s daily routine, keeping your home clean and comfortable throughout the process.
Typically, the heat pumps are installed near where your gas boiler’s flue exits—tucked away in a convenient spot. The enclosure will sit within a meter or two of the pump.
Absolutely! The Hero offers a compact and neat solution with excellent thermal performance. Plus, the enclosure will protect delicate pipework and valves from damage.
The box is locked for safety, and we’ll leave a key. There are no user-serviceable parts inside, so please don’t attempt any DIY repairs.
Absolutely. The Hero2 Heat Pump System is made from the same material as canoes—so it’s particularly good with water!
Yes! The enclosure is designed to be wrapped, like a car, so you can have it in any colour you want.
The heat pump comes with a 7-year warranty and a lifespan of around 15 years. The enclosure is built to last around 25 years, and it’s covered by a 10-year warranty.
The Hero 2 Heat Pump System is as efficient as placing your cylinder in an unheated cupboard and far more efficient than storing it in a garage or loft. We designed Hero with a ton of closed-cell insulation to strike the best balance between environmental impact, performance, and cost. You get all the benefits of keeping the cylinder in your home, but without taking up space.
If your home isn’t a listed building and you don’t live in a conservation area, you probably won’t need any additional permissions. Both the heat pump and the Hero 2 enclosure meet requirements for permitted development. Want peace of mind? Check with your local planning department to be sure!
The Hero 2 Heat Pump System enclosure is virtually silent, and our Riello heat pumps are super quiet, typically producing sound levels under 48.5 dB(A) at 1 meter. That’s about the same noise level as:
In other words, you’ll barely notice it!
Yes, it’s built to handle the great British weather—even the rare sunny days!
The heat pump must be serviced annually to maintain warranty and performance. We’ll also service the Hero 2 during this visit.
Yes, and maybe even kid-proof!
It’s a tough box, but determined scallywags could break in if they really wanted to. At 350 kg when full, though, it’s not going anywhere!
We recommend checking with your insurance provider, as requirements can vary.
Running costs should be comparable to installing the cylinder in a cupboard. You’ll also save more than if you placed the cylinder in a garage or loft.
Yes! We’ve had customers choose the Hero because they’re planning future renovations and want to avoid the hassle of moving their cylinder. This naturally take a little work (draining the cylinder etc) but can be done.
Yes, it’s built to withstand the elements.
This is possible and there is a growing list of systems that it can work with. Remember not all heat pumps are created equal so this may involve some extra cost and use up some space in the home. Check with your advisor for an alternative quote.
In some instances no, however like many heat pump installation, we may need to make adjustments to your pipework, which sometimes means lifting floors. We’ll discuss this with you beforehand.
Sometime we do, but don’t worry all our subcontractors go through a rigorous assessment procedure and are all MCS accredited.
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